1. Information we collect
We collect information you choose to give us, and a small amount of technical information that every website receives.
- Quote and contact details: your name, phone number, city or ZIP code, the service you need, and any project details you type in.
- Optional details: your email address, and any project photos you choose to text us.
- Messages: what you tell us when you call, text or email us.
- How you found us: if you arrive from an ad or a link, the campaign details in that link (for example, which ad you clicked) are saved with your quote request so we know which ads work. This stays with your request in our own records.
- Technical information: like any website, our hosting provider receives your IP address, browser type and the pages you request, so it can deliver the site and keep it secure.
We don't ask for payment card numbers, Social Security numbers, or other sensitive information on this website.
2. How we use it
- To reply to your request and give you a quote.
- To schedule, perform and follow up on the work you book.
- To keep records for billing, taxes and warranty questions.
- To keep the website working and secure.
We don't use your information for unrelated purposes, and we don't send marketing messages unless you ask us to.
3. Who we share it with
We never sell or share your personal information for advertising. We only use a few service providers that help us run the business, and only for that purpose:
- Cloudflare hosts this website. Web3Forms delivers the quote requests you submit to our email.
- Google Fonts delivers the typefaces used on this site. Your browser requests them from Google, which receives your IP address.
- Phone, text and email providers carry the messages between us.
- Google Analytics and Microsoft Clarity (analytics), and Google Ads and Meta (advertising measurement). These run only if you agree in Cookie settings. They tell us which pages and ads lead to quote requests and calls. We never upload your name, phone number or email to them.
We may also share information if the law requires it, or to protect our rights or the safety of others.
4. Links to other sites
Our reviews link to posts on Nextdoor. When you click one, Nextdoor's own privacy policy applies. We don't control other sites and aren't responsible for their practices.
5. Cookies and tracking
We don't sell data to ad networks. Analytics and advertising cookies are off by default and run only if you turn them on. We store one small setting in your browser to remember your privacy choice. If we add analytics, it runs only with your consent. Details are in our Cookie Policy.
6. Do Not Track and Global Privacy Control
We don't track visitors across other websites. If your browser sends a Global Privacy Control signal, we treat it as a request to turn off optional analytics. We don't respond differently to "Do Not Track" signals, because we don't do the cross-site tracking they are meant to stop.
7. How long we keep it
We keep quote requests and job records only as long as we need them to serve you and for our business records, generally no longer than three years after we last worked with you, unless a law requires us to keep them longer.
8. Your choices and rights
You can ask us to show you, correct or delete the personal information we have about you. To make a request, call or text 925-510-0977 or email Llexteriorservices1@gmail.com. We'll confirm who you are before making changes, and we'll reply within a reasonable time.
California residents may have additional rights under state law, including the right to know what we collect and to request deletion. We'll honor these requests whether or not the law requires it for a business our size.
9. Security
We use reputable providers and encrypted (HTTPS) connections, and we limit who can see your information. No method of sending or storing data is perfectly secure, so we can't guarantee absolute security.
10. Children
This site is for adults arranging services for their homes. It isn't directed to children under 16, and we don't knowingly collect their information.
11. Changes to this policy
If we change this policy, we'll update it on this page and change the effective date at the top. If a change is significant, we'll add a clear notice on our homepage.
Questions
Louis's Exterior Services, East Bay, California. To ask about this policy, call or text 925-510-0977 or email Llexteriorservices1@gmail.com.